Categories
Disney Customer Service book

Organizational Spirit

West Chester University Sig Ep House
West Chester University Sig Ep House. Lived on second floor for a year.

From a lifetime at Disney, particularly the last 15 years at Disney Institute, i saw first hand from countless (about 2,000) looks inside industries and organizations, that an overwhelming majority are like a ship without a rudder.

No rudder.

No foundational, guiding organizational values.

Rarer still, i astonishingly discovered, are organizations where the values are actually defined, not simply implied.

ORCHIDB

  • Openness
  • Respect
  • Courage
  • Honesty
  • Integrity
  • Diversity
  • Balance

Not until the early 1990’s did we actually have written down leadership values.

A list is a great start, but ineffective without agreed upon definitions.

We did that.

We defined all seven core Disney leadership values.

It changed everything.

For the first time, we all had clear organizational expectations around behaviors.

Behaviors, not human resources concepts or theories.

Perhaps sometime after the Disney Leadership Book is published i will be able to refer you to the page(s) where our ORCHIDB values are explained in detail.

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Categories
The Other Side

The department of know

That quote stopped me in my tracks yesterday.

The department of know.

The mystery of Faith.

You can’t know what you’ve never seen.

But you can know that Faith, Hope, and Love are three unequivocal human values.

You don’t need religion to convince you, simply use your instinct to imagine the opposites (or absence) of Faith, Hope, and Love.

Humanity doesn’t stand a chance with the opposites.

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Final 120 Days

Our rights and the undeserving

Purchased six reams and had them cut in half, for a work project. Meanwhile, smiling from the multi-colored “Sun Rays” at the-photo’s top.

Dr. Robert Enright is a professor of educational psychology at the University of Wisconsin and president of the International Forgiveness Institute. He defines forgiveness as:

A willingness to abandon one’s right to resentment, negative judgment, and indifferent behavior toward one who unjustly injured us, while fostering the undeserved qualities of compassion, generosity, and even love toward him or her.

Son, remember, forgiveness sets you free. The devil tempts you with our rights and with undeserving people. Please consider pride and anxiety versus humility and goodness.

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Final 120 Days

Periodic table for values

Disney Keynote Speaker jeff noel in Bogota
Tattoo from a gym member’s leg.

Periodic table for values?

The idea happened this morning after a phone call while walking to Publix (grocery store).

The friend who asked for career advice texted me afterwards and said he needs to put post-it notes everywhere. And each note would hold only one word…

Grace

To which i thought might raise too many questions.

Solution to avoid controversy?

Gc

Write Gc instead of the word. When asked, use a creative answer that is true yet raises no questions.

Then i wondered about the periodic table.

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Our Choices Make Us

Can you articulate your foundational values?

family values
In the moment we were asked to list our values. Few people can write theirs immediately.

Can you articulate your foundational values?

  • Honesty
  • Behave admirably
  • Personal responsibility
  • Self-control
  • Initiative
  • Fun

These are the six values i’ve used to teach, coach, and develop our son. Clarity is power.

What are yours?

There, see what i mean?

Clarity is power.

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